HOW DO I PLACE AN ORDER?
Placing an order on thetealightstore.com is easy and safe.
Place an Item in Your Cart
When you see an item you wish to purchase, click the "Add to Cart" button next to the item. This puts the item into your shopping cart and takes you to the Shopping Cart page where you can view all of the items you have added to your cart. From this page, you can change the quantity of each item you have selected and remove items if you have changed your mind. To shop for more products, click "Continue Shopping."
When you are finished shopping, click "Checkout." Review your order on the shopping cart page and then click "Proceed to Checkout."
During the checkout process, you will be asked to enter a shipping address, a shipping method, and payment information.
Submit Your Order
Before you submit your order, you will have the opportunity to review a detailed order summary, including your shipping and billing information, the products to be ordered, and the total order amount. When you are satisfied with it, click "Submit Your Order" to complete the checkout process. Your order will be processed and we will ship your order as promptly as possible.
HOW SECURE IS IT TO ORDER MERCHANDISE?
We want you to feel completely comfortable when shopping with us. All payments are processed using a technology called Secure Sockets Layer (SSL), that creates a secure shopping environment that authenticates your connection and encrypts sensitive information before it is sent over the Internet. During the checkout process you will be on our secure site designated by the "https" in the address bar instead of the "http" address.
CAN I ORDER MERCHANDISE OVER THE PHONE?
Yes. While shopping at our web site is safe and secure, we realize that you still may prefer to order by phone or by mail. We invite you to browse through our web site, keep track of the items that you wish to purchase by adding them to your cart, and then call us at 1-941-928-5656 to place your order by phone.
WHAT PAYMENT METHODS CAN I USE TO PURCHASE MERCHANDISE?
We accept Visa, MasterCard, Discover, and American Express credit cards. You also have the option of using your PayPal account to quickly check out.
All of our prices are listed in US dollars.
All orders will be calculated and billed in US dollars.
WHEN IS MY ORDER CHARGED TO MY CREDIT CARD?
Your credit card will be charged after completing your online order.
WILL I BE CHARGED SALES TAX?
We will collect sales tax for orders shipped to a Florida only.
Residents of Florida will not be charged sales tax if their order is shipped to another state. The appropriate sales tax will be refunded for returned items. Local sales tax rates and applicable laws are subject to change at any time.
WHAT ARE MY SHIPPING OPTIONS?
We ship throughout the United States via United States Postal Service. During checkout, you will be given the option of shipping, Priority Mail, or Express Mail.
WHERE DOES THE TOTAL SHIPPING COST OF MY ORDER APPEAR?
Shipping costs vary. They are calculated by item weight and box dimensions, and the distance the order must be shipped.
Prior to checkout, you can see your shipping charges when selecting which shipping method you prefer. Shipping charges are automatically calculated directly from the US Postal Service.
The total shipping cost of your order also appears on the "Review and Submit Your Order" page during checkout.
DO YOU SHIP TO INTERNATIONAL (NON-U.S.) ADDRESSES?
Sorry, we do not.
CAN ORDERS BE SHIPPED TO AN ADDRESS THAT IS DIFFERENT FROM MY BILLING ADDRESS?
Yes. Every time you make a purchase, you will have the option to enter a new shipping address during checkout or to choose any shipping address that you previously stored.
WHAT TYPE OF CONFIRMATION SHOULD I EXPECT ONCE I HAVE PLACED AN ORDER?
Shortly after you place an order, you will receive an email confirming that we have received your order. This email will include your order confirmation number, order summary and other information that you might find helpful regarding your order
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Our policy is to have ordered items shipped via USPS within 3 to 7 business days.
WILL MY ORDER LOOK EXACTLY LIKE THE PHOTO?
No. The shape and dimensions will be the same but we can't guarantee the color, knots etc., will be the same, due to the nature of wood. Each item is cut from a different piece of wood, and there may be hairline cracks, knots, dark spots and light spots. Whatever nature has given us, we use to create our pieces. That's what makes each item unique and beautiful.
DO THE VASES HOLD WATER?
No. Our vases are for artificial floral arrangements only (not included). Not intended for use with water.
DO YOU STILL HAVE QUESTIONS?
If you did not find the answer that you're looking for, you can contact us.